You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please ensure that all returns are sent via a recorded or tracked delivery service for your benfit and ours.
Custom items are expempt from the 14 day money back guarentee, unless there was an error on our part., however, if you are unhappy with your custom order for any reason, please contact us and we will do our best to come to a suitable resolution.
You should expect to receive your refund within 5 working days from when we receive your returned item.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping within the UK is FREE. We use Royal Mail for smaller items and My Hermes for larger/high value items. We can ship worldwide for an additional cost, except for USA and Canada. Postage costs will be calculated at checkout. We are not resposible for customs charges so please check with your local authority to find out what they may be, prior to ordering.